Return Policy

At Anna Japana, we strive to create unique and high-quality Mizuhiki art pieces. Please read all product descriptions carefully and feel free to contact us with any questions before making a purchase.

No Refunds, Exchanges, or Cancellations

  • We do not accept refunds, exchanges, or cancellations due to a change of mind.

  • If you encounter any issues with your order, please contact us within 7 days of delivery.

Conditions of Return

  • If a return is necessary, the item(s) must be sent back within 14 days of delivery at the buyer's expense.

  • The item(s) must be returned in their original condition. If the item(s) are not returned in their original condition, the buyer will be responsible for any loss in value.

Non-Returnable Items

  • Custom or personalized orders

  • Items on sale

Because of the nature of these items, unless they arrive damaged or defective,
we cannot accept returns.