Return Policy
At Anna Japana, we strive to create unique and high-quality Mizuhiki art pieces. Please read all product descriptions carefully and feel free to contact us with any questions before making a purchase.
No Refunds, Exchanges, or Cancellations
We do not accept refunds, exchanges, or cancellations due to a change of mind.
If you encounter any issues with your order, please contact us within 7 days of delivery.
Conditions of Return
If a return is necessary, the item(s) must be sent back within 14 days of delivery at the buyer's expense.
The item(s) must be returned in their original condition. If the item(s) are not returned in their original condition, the buyer will be responsible for any loss in value.
Non-Returnable Items
Custom or personalized orders
Items on sale
Because of the nature of these items, unless they arrive damaged or defective,
we cannot accept returns.